Return & Refund Policy

Return and Refund Policy

We want you to be happy with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. As long as it is in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that shipping costs are not refundable. To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you are not completely satisfied with your purchase, we are here to help you. Please check the details below and submit a replacement or refund request via our support email: [email protected]

If there are missing items when the order arrives, we will be happy to ship it. Please note that detailed photos are required for quality control purposes.

Significantly different from the description or sample shown to you.

If your order has quality problems (such as blurred printing, faded printing, etc.), we can refund or replace the order.

The refund process can take up to 14 business days and will be credited to your original payment method.
It is not allowed to modify the replacement item.
Please remember not to return the items you received, as we do not accept returns. If you encounter an order issue before returning any product, please contact us.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By visiting this page on our website: https://hayer-vuyk.com/contact-us/

By phone number: 16740841715

(Please note that this address is not applicable for returns and exchanges, please contact our customer service for more information)